All of the Certified Nursing Assistants at Green House homes are referred to as “shahbaz.” These versatile positions allow for staff to provide a wide range of assistance, including personal care, activities, laundry, and meal planning, preparation, and service. Many have worked in other elder care environments, some for a decade, some for much more. Rachel, like everyone I spoke to, felt passionately that this was the best place they had ever worked. Comments ranged from having twice the staff to resident ratios of most homes to having support for taking the time to attend personally to residents and just talk, person to person.